DELIVERY

GICLÉE PRINTS: We aim to post gicleé prints within 3 days of receiving payment but UK customers should allow up to 7 days for items to arrive. If an item becomes out of stock and needs to be reprinted, we will contact you to let you know there will be a delay.

FABRIC ART: All Fabric Art pieces are made to order and can take up to two weeks to create and ship depending on delivery location.

Orders to destinations outside the UK will take longer.

When your order is shipped, you will receive an email with confirmation of shipping along with a tracking number.

Shipping costs are calculated at the checkout page. We use a variety of couriers and postal services to best suit the items ordered so shipping costs vary depending on the size of items and delivery destination. For example, for giclée prints (delivered in cardboard postal tubes) sent within the UK, we use Royal Mail, whereas for Fabric Art shipped overseas, we use UPS or Parcelforce depending on the destination country and size of art commissioned. We select the most suitable delivery service to protect the work in transit and to achieve the lowest shipping price.

All items require a signature on delivery. We cannot ship to PO Boxes, only a physical home or work address where someone can sign to take delivery of the order. If you are not able to take delivery for any reason and the item is returned to us, we will be happy to resend once we have received payment for the second-attempt shipping charges, otherwise we will refund the item minus the first-attempt shipping and any additional shipping costs that may be charged to us to return the item.

Items may take longer to despatch as we may need to make further checks in relation to a payment to ensure the cardholder has ordered the item/s. Orders to a UK delivery address that is different to the UK billing address will take longer to ship whilst we make enquiries with the cardholder.

We reserve the right to only ship to the billing address for all international orders. International orders with different billing and shipping addresses will take longer to process as we will need to make enquiries with the cardholder to verify the order. If we are unable to verify the cardholder wishes to ship to an international address different to the billing address, or we deem the card payment to be high-risk, we will contact you to let you know and offer you the opportunity to make payment via an alternative method.

If you are ordering items for delivery outside of the UK, items may be liable for local import duties and taxes which must be paid by the receiver.